Installation and Download

FAQ

How do I edit text/customize appearance of checkout page?

To change text you can use PrestaShop backoffice translation facility. To change appearance you can edit style.css file

Orders are not getting marked paid on invoice. How to fix?

Your webhost is blocking incoming callbacks from bots, or you have a DDOS protection in place that is causing this. Blockonomics server does payment callbacks to update transaction status and cannot emulate a browser accessing your website. Please consult this article on how debug and fix this

Orders are getting marked Payment Error. What is happening ?

On PrestaShop invoice details check for fields Amount Paid and Cart Value. Most probably your customers are paying from an exchange. In such a case say while intending to 0.01BTC, the exchange deducts fee and you get only 0.00095BTC. This doesn't happen if customer is paying from a wallet like blockchain.com or electrum. You can choose to accept the order, ask your customer to pay more directly to your bitcoin wallet or manually refund the paid amount.

How to give discount to customers paying in bitcoin?

There are several modules like this that allow you to configure discount based on payment method. You can use any of them

Test Setup runs ok, but can't see bitcoin icon on checkout. How to fix?

Make sure Blockonomics is enable in Carrier restrictions in Back Office

You have PrestaShop version 1.6.* and facing issues in the module. What to do?

We have stopped support for PS 1.6. Please upgrade to PrestaShop 1.7 to get latest version of our module

Duplicate cart is getting created on checkout. What to do ?

This is a side effect of switching payment method working. If this is not present, on pressing back button the cart gets cleared and its not possible for customer to switch payment method. This is just a minor annoyance and shouldn't hamper your payment flow.

Prestashop Integration FAQ Print