FAQ

I've received a redeem code. Now what?
Quick guide: Check to see if there is any bitcoin by pasting the address (long string beginning with "1") into the search bar at Blockonomi...
Sat, 30 Sep, 2017 at 2:34 AM
Pricing and Credit Balance Questions
Blockonomics customers who exhaust their free limits are asked to pay a 1% fee per transaction for bitcoin received through our API (including plugins). Non...
Tue, 18 Dec, 2018 at 7:01 AM
Merchants - Integrating multiple websites
You can integrate several websites using the same account! You will need a separate xpub (extended public key) for each website. Please follow the below pro...
Tue, 7 Aug, 2018 at 2:00 PM
Troubleshooting: Unable to generate new address
Are you getting "Unable to generate new address" error on checkout  or "error on Test Setup" on your E-Commerce store? Depending on the ...
Tue, 21 May, 2019 at 3:11 PM
Gap Limit FAQ
Basic Information Why am I getting gap limit fillup TX? These transactions occur when you have consecutive 20 unpaid orders. To prevent your HD wallet fro...
Tue, 21 May, 2019 at 3:22 PM
Order Status Not Changing - Callbacks Failing
Problem The Blockonomics plugin will automatically update the order status when a bitcoin payment sent by your customer is confirmed. This works in all our...
Tue, 21 May, 2019 at 3:35 PM
Ledger with Blockonomics
Summary This article explains how to use ledger bitcoin wallet with Blockonomics Ledger Legacy Mode (In Chrome App) If you are using a Ledger hardware...
Tue, 21 May, 2019 at 3:38 PM
Payment Forwarding FAQ
What Is Payment Forwarding? This service forwards all payments arriving to an HD wallet to a different bitcoin address.  What Is The Purpose of This Servi...
Tue, 21 May, 2019 at 3:44 PM
Payment Forwarding - Using xpub with Merchant Service
This article explains on how to configure your direct to wallet merchant service to use the xpub provided by our payment forwarding service. Please refer to...
Tue, 21 May, 2019 at 3:48 PM
Discovering missing funds in your wallet
Did you receive a payment through Blockonomics, but the payment is not showing in your wallet? Is your bitcoin balance displaying incorrectly? If so, then ...
Tue, 18 Jun, 2019 at 9:10 AM