Summary

You received funds via blockonomics but they are not showing in your wallet. This article gives a overview on how to deal with such a situation


Salient Points

  • No need to panic ! Blockonomics sends funds direct to wallet,  we never hold any of customer funds.
  • A quick scan of your wallet’s addresses fixes a number of problems relating to missing funds and correctly re-aligns your wallet with the bitcoin network.
  • For technical information on this, please read more on the gap limit problem 

How do I discover my funds?

Select your wallet provider below to view instructions on discovering missing funds for your specific wallet.


Bitcoin.com

Scanning addresses in Bitcoin.com wallet

If your Bitcoin wallet is experiencing balance problems i.e. showing an incorrect balance or transaction history. Scanning addresses and clearing your cache will typically resolve this issue.

  1. Select your BTC wallet
  2. Tap on the Settings icon in the top right of the screen
  3. Click More Options at the bottom
  4. Choose Wallet Addresses
  5. Tap Unused Addresses 20 times or until you see the message Empty addresses limit reached
  6. Tap Scan addresses for funds

The funds should now show up in your BTC wallet. If this does not work try clearing the wallet cache:

  1. Select your BTC wallet
  2. Tap on the Settings icon in the top right of your screen
  3. Tap More Options
  4. Choose Transaction History
  5. Click Clear cache

This clears the cache and synchronizes your transaction history from the server.

If neither of these works, email the details of your transaction with screenshots to the bitcoin.com support team at wallet@bitcoin.com











Bitpay

Scanning addresses in Bitpay wallet

If your BitPay wallet is experiencing balance problems i.e. showing an incorrect balance or transaction history. Scanning addresses and clearing your cache will typically resolve this issue.

To scan all the wallets addresses for funds:

  1. Choose Wallet
  2. Tap the Preferences button on the top right corner
  3. Choose Wallet Addresses
  4. Choose Scan addresses for funds

Another step after scanning all wallet addresses for funds is clearing the wallet’s cache. Clearing the wallet’s cache synchronizes the wallet with the server.

To clear your BitPay wallet’s cache:

  1. Choose Wallet
  2. Tap the Preferences button on the top right corner
  3. Choose Transaction History
  4. Choose Clear Cache

If neither of these works to resolve your issue, please reach out to their support team with screenshots and transaction details.














Exodus

Scanning addresses in Exodus wallet

If your Exodus wallet is experiencing balance problems i.e. showing an incorrect balance or transaction history. Rescanning / refreshing the blockchain will typically resolve this issue, make sure you are using the latest release of Exodus.

Scan the bitcoin blockchain:

  1. Click on Wallet in the left sidebar, then choose the Bitcoin Wallet 

  2. Mouse over the bitcoin logo and click on it.

  3. A dialogue asks you if you want to rescan the blockchain. Choose Rescan

When the refresh icon is finished spinning, all your transactions will be updated and refreshed.

You can also refresh the wallet from the Exodus Asset Menu.

  1. Click Wallet in the left sidebar

  2. Choose the Bitcoin Wallet

  3. Click on the settings icon in the top right-hand corner to open the Asset Menu

  4. Click Refresh Blockchain

If you are still experiencing issues, contact support@exodus.io with transaction details.


Ledger

Scanning addresses in Ledger wallet


If your Ledger wallet is experiencing balance problems i.e. showing an incorrect balance or transaction history. Clearing your cache and resetting your application data will typically resolve this issue.

Clearing the device cache.

  1. Click on Settings.

  2. Click the Help tab.

  3. Click the Clear button to clear the cache.

  4. Click Confirm after reading the instructions. The application will then reopen to your dashboard.

Once Ledger Live is synchronized, your balance should be displayed correctly.


If this is not the case, please attempt the following:

  1. Disconnect and reconnect your device.

  2. Check that you do not have any firewall or security program which would block their servers.

  3. Refresh your wallet by clicking on the refresh arrow in the top right corner of the screen.

  4. Reset your app by clicking on Settings > Tools > Reset application data (Warning: You should have your seed words stored and accessible before doing this)

If your funds are still not showing in your wallet, check the network status on the ledger status page. If the network is active, contact the Ledger support team for assistance.


Balance still incorrect?

Check the transaction is present on the bitcoin blockchain by entering the transaction id here.

Request assistance from our support team in the case of any doubts.