Have you received an Error Code when using your Blockonomics Payment Button or Blockonomics Payment URL?
Below is a list containing all the Blockonomics Error Codes with solutions to resolve each issue.
Try using another browser or incognito mode
This requires you to add an XPUB to your wallet watcher
Goto Merchants and link your bitcoin wallet to your Blockonomics account
You have multiple XPUBs in your wallet watcher
To set up multiple websites follow the instructions in this article
Could not find a matching XPUB
From Merchants, check your XPUB and Callback URL are set up correctly. Click on Generate Button/Url from the Merchants' tab > Payment Buttons/URLs.
You are banned from using Blockonomics. Please contact support for clarification
Contact support for clarification.
Your merchant account is disabled due to low balance
To view your balance and add credit to your account visit the Blockonomics Payment Fee page. Your account will be automatically activated when the outstanding balance has been paid.
Gap limit exceeded
Most of the time this is a temporary error and you can ignore. Visit this article if you are still facing issues
Cannot fill gap limit for guest user. Please use a real emailid
Sign up for Blockonomics using your own email address.
Gap Limit Error: You are creating too many addresses/orders with no real payments
Consult this article
Gap Limit Error: Unavailable gap limit funds
Consult this article
Invalid API parameter
One of the API parameters is invalid. See complete error message from server to identify for fix
Please pay pending fee on existing blockonomics accounts. Avoid creating duplicate accounts
Use fee tab to pay pending fee. Avoid creating multiple accounts for same website/domain
1012 - 1015
Couldn't find addr in Xpub
This means destination address hasn't been registered as part of the store/account you are testing. Do a checkout on your store to get a correct destination address
Having trouble resolving any of these issues? Feel free to contact our technical support for assistance.